Guarantee of success

Originally effective: 10 Oct 2022. Last updated: 28 Oct 2026.

Optional paid guarantee version: 2026-10-28-guarantee-v1. The paid option below applies to new purchases that offer it. An earlier purchase retains the guarantee and refund rights offered with that purchase; this revision does not add a fee or remove those rights retrospectively.

1. What the guarantee offers

This is a conditional money-back guarantee offered by LILIKOI, the operator of DMV One Way identified in our terms of service. It is an additional refund commitment, not a promise that you will pass an official examination.

For a new purchase offering this option, you must select GUARANTEE when buying the GOLD or PLATINUM package and complete payment for it. The one-time fee is USD 4 per package, plus any applicable tax shown before payment, regardless of the package tier, access period or additional-state discount. The option is not selected by default and is not a subscription. It covers only that purchase, learner and selected state or territory. It cannot be added retrospectively after payment and does not cover a FREE plan.

If you meet the preparation conditions below and then fail your first official driving knowledge test after beginning your eligible paid preparation, we refund the eligible DMV One Way access fees described in section 4. This guarantee concerns the official knowledge or permit examination for the state or territory covered by the purchased plan. It does not cover a practical road test, an unrelated licence category or merely failing a practice test in our app.

2. Preparation conditions

Before the official test, you must meet all of the following conditions for its selected state or territory:

1. Have an active GOLD or PLATINUM plan for that state or territory on the official-test date, purchased with the paid GUARANTEE option where that option was offered.
2. Have answered at least 85% of the questions in each available course lesson at least once. Coverage counts distinct questions answered, not repeated answers to the same question. Questions added after the preparation period are not retrospectively included in this requirement.
3. Have passed exam-mode practice at least twice in each available question part included in that plan, using the pass threshold displayed for that practice mode.
4. In the seven calendar days ending on the official-test date, have completed at least five final practice exams. Each of your five most recent final-exam results before the official test must be at least 80%.

We assess preparation from the learning records available for the account, with a person reviewing discrepancies. If a required mode, lesson or progress record was unavailable because of a fault in our service, we will not reject a claim solely because that fault prevented the requirement from being completed or recorded. We will consider relevant alternative evidence and an appropriate remedy.

3. Make a claim within 21 days

Submit your request through the contact form, choosing the guarantee topic, within 21 calendar days after the official test. You may instead use the email or postal contact described in the refunds policy. Start the claim within that period even if we need to arrange a secure way to obtain supporting evidence later.

Provide your account email, selected state or territory, test date, relevant order reference if available and a statement that this was your first official knowledge test after beginning the eligible preparation. You do not need to renew an expired plan to submit a claim if it was active on the test date.

We may ask for an official result notice or other reliable evidence showing the learner, test date, jurisdiction and unsuccessful knowledge-test result. A later appointment or payment alone may not prove the result; if the authority does not issue a result notice, explain this and we will consider reasonable alternatives. A parent or guardian may submit the request for a learner.

Remove unrelated details such as a home address, date of birth, licence/permit number, barcode, payment-card information and information about other people. We do not require the full, unredacted identity document. Do not attach documents to the initial form; we will explain the necessary evidence and a suitable submission method.

4. Refund amount and timing

For a purchase with the paid GUARANTEE option, the eligible refund is the amount actually paid for that GOLD or PLATINUM access package for the relevant learner and state or territory that provided the preparation used for the failed test, including any associated package tax that must be returned. Discounts reduce the refundable package amount to the amount actually paid. The separate USD 4 guarantee fee and any associated guarantee-fee tax are retained under this voluntary guarantee. An extension or another package is covered only if its own purchase included GUARANTEE. A guarantee on one purchase does not cover earlier or later purchases without that option. Unrelated states, other learners and amounts already refunded are not included.

For example, if you paid USD 14 for access and USD 4 for GUARANTEE, an approved claim refunds USD 14 plus any refundable tax on the access package; the USD 4 fee is retained. Independent mandatory refund rights may require a different treatment, including a refund of the guarantee fee, and are unaffected.

We do not reimburse government examination fees, driving lessons, travel, time off work or other third-party costs under this guarantee. There is no refund of a free plan. These limits describe the voluntary guarantee and do not exclude any separate remedy required by law.

We respond to the claim within 14 calendar days after receipt. We issue an approved refund within 14 calendar days after confirming eligibility, using the original payment method unless a lawful alternative is expressly agreed. The provider may need additional processing time before the credit appears.

The refunded purchases' paid access ends when the refund is processed. Other purchases and your ability to pursue a complaint are unaffected. See the refunds policy for payment handling and review of a decision.

5. Fair assessment and existing rights

We may decline a claim where a required condition was not met, the claimed official-test result is not established, or the claim involves fabricated or altered evidence. We will explain the reason and consider a request for review. An isolated technical gap or a request for proportionate assistance is not itself fraud.

This guarantee does not restrict statutory rights, including service-conformity remedies, withdrawal where applicable, a minor's cancellation rights or payment-provider disputes. Its 21-day window and preparation requirements do not apply to those independent rights.

The guarantee version offered when you purchased governs that purchase. Later changes do not retrospectively remove it. Evidence and learning records used for a claim are processed under the privacy policy.