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Contact and complaints

Get help with your account, a purchase or a privacy request. Use this form to make a complaint or claim under the success guarantee.

For an account or purchase, use the email associated with that account.

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Describe what happened and the outcome you are requesting. 20–6,000 characters.

Do not send passwords, login codes, full card details or identity documents. If evidence is needed, we will explain how to provide only the relevant details.

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